Brenda D. Horner
Director of Customer Service
Brenda Horner is the Director of Customer Services at Consolidated Credit Counseling Services Inc. For over eight years Ms. Horner’s experience in customer service and project management has been vital to the continuation of Consolidated’s excellent customer satisfaction ranking. Her day-to-day operations include supervising all Client Services Representatives, ensuring client support and satisfaction, maintaining creditor relations and compliance and examining financial, credit and debt news and trends.
Prior to joining Consolidated’s team, Ms. Horner was the Customer Service Supervisor for Union Planters Bank and was a Project Manager at NationsBank, now Bank of America. At Union Planters Bank she brought the Customer Service Center from Corporate into the Florida market to address the specific needs of the region’s consumer.
At Nation’s Bank Ms. Horner provided strategic planning and development for the Risk Division, including bankruptcy, collections and fraud. She developed collection strategies for credit counseling and financial literacy programs and was the Technical Project Manager responsible for program development, system enhancements and implementation for a $7.5 billion dollar credit card portfolio.
Ms. Horner is the co-founder of the South Florida Call Center Association, a Board of Director and classroom volunteer for the South Florida Junior Achievement, a Board Member of the Cooperative Feeding Program of Broward County, a WorkForce 2020 Mentor, a Greater Fort Lauderdale Honoree for excellence in business and community, and is on the Broward Community College Advisory Board.
Ms. Horner received her Bachelors of Arts degree from Old Dominion University in Norfolk, VA and is an AFCPE Certified Credit Counselor.