Brenda D. Horner

Director of Customer Service

Brenda D. HornerBrenda Horner is the Director of Customer Services at Consolidated Credit Counseling Services Inc. For over eight years Ms. Horner’s experience in customer service and project management has been vital to the continuation of Consolidated’s excellent customer satisfaction ranking. Her day-to-day operations include supervising all Client Services Representatives, ensuring client support and satisfaction, maintaining creditor relations and compliance and examining financial, credit and debt news and trends.

Prior to joining Consolidated’s team, Ms. Horner was the Customer Service Supervisor for Union Planters Bank and was a Project Manager at NationsBank, now Bank of America. At Union Planters Bank she brought the Customer Service Center from Corporate into the Florida market to address the specific needs of the region’s consumer.

At Nation’s Bank Ms. Horner provided strategic planning and development for the Risk Division, including bankruptcy, collections and fraud. She developed collection strategies for credit counseling and financial literacy programs and was the Technical Project Manager responsible for program development, system enhancements and implementation for a $7.5 billion dollar credit card portfolio.

Ms. Horner is the co-founder of the South Florida Call Center Association, a Board of Director and classroom volunteer for the South Florida Junior Achievement, a Board Member of the Cooperative Feeding Program of Broward County, a WorkForce 2020 Mentor, a Greater Fort Lauderdale Honoree for excellence in business and community, and is on the Broward Community College Advisory Board.

Ms. Horner received her Bachelors of Arts degree from Old Dominion University in Norfolk, VA and is an AFCPE Certified Credit Counselor.

"We are really proud to recommend Consolidated Credit" Kathleen Cannon, President & CEO of United Way of Broward County. Consolidated Credit Counseling Services, Inc. is pleased to announce our partnership with the United Way as a United Way Chairman’s Circle Organization.

"We are really proud to recommend Consolidated Credit" Kathleen Cannon, President & CEO of United Way of Broward County. Consolidated Credit Counseling Services, Inc. is pleased to announce our partnership with the United Way as a United Way Chairman’s Circle Organization.

All Consolidated Credit counselors are certified personal financial counselors (CFC) We've helped 5 million people get out of debt! Call us today and see what we can do for you.

Consolidated Credit is honored to receive the 2012 Excellence in Financial Literacy Education (EIFLE) Nonprofit Organization of the Year award. The EIFLE awards acknowledge innovation, dedication and the commitment of organizations that support financial literacy education worldwide. See what Consolidated Credit can do for you.

Consolidated Credit is honored to receive the 2012 Excellence in Financial Literacy Education (EIFLE) Nonprofit Organization of the Year award. The EIFLE awards acknowledge innovation, dedication and the commitment of organizations that support financial literacy education worldwide. See what Consolidated Credit can do for you.

The National Industry Standards for Homeownership Education and Counseling are a set of guidelines for quality homeownership and counseling services. Industry professionals who adopt these standards can be trusted to provide consistent, high quality advice.
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Consolidated Credit Consulting Services, Inc. has been verified as the owner or operator of the Web site located at www.consolidatedcredit.org. Official records confirm Consolidated Credit Consulting Services, Inc. as a valid business. Call us today and see what we can do for you.

Consolidated Credit is a Certified ISO 9001 company, as verified through Bureau Veritas Certification.

Time tested and customer trusted. Consolidated Credit Counseling Services has been a BBB Accredited Business since 1998 and has a current A+ rating. Call us today and see what we can do for you.

View the Consolidatedcredit.org review status

Time tested and customer trusted. Consolidated Credit Counseling Services has been a BBB Accredited Business since 1998 and has a current A+ rating. Call us today and see what we can do for you.

View the Consolidatedcredit.org review status

Consolidated Credit is proud to be an ANAB accredited member. Accreditation by a recognized and respected body such as ANAB ensures the impartiality and competence of our company. To see what we can do for you, give us a call.

U.S. Department of Housing and Urban Development - HUD's mission is to create strong, sustainable, inclusive communities and quality affordable homes for all. Consolidated Credit is proud to be a member of HUD and also part of the Hope Now Alliance.

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