Frequently Asked Questions
About the Counselors
What are the qualifications of your counselors? Are they accredited or certified?
Consolidated Credit Counseling Services takes pride in hiring the best and brightest
in the industry. All of our counselors have college degrees and are AFCPE (Association
for Financial Counseling and Planning Education) Certified Credit Counselors.
And just as important, Consolidated’s counselors are experienced, knowledgeable
and sympathetic to your individual needs. They understand that being in debt is
a stressful and confusing experience. They also understand that what you really
want -- as a person, a human being -- is to be allowed to live your life again,
without the hassling phone calls and sleepless nights. Our counselors are here to
help you get your financial life back in order.
How can my credit counselor help me?
A credit counselor at any credit counseling service should be friendly, sympathetic
and knowledgeable. At Consolidated Credit Counseling Services, our counselors are
trained to focus all of their experience on your financial situation, and to find
a customized solution that fits your needs.
Your credit counselors will help you by:
• Discovering your economic profile and the main cause of your personal financial
problems (after you answer a series of questions).
• Guiding you through a financial assessment and helping you complete a monthly
spending plan and budget.
• Providing you with educational programs, professional counseling, website tools
and money management instruction.
• Ensuring that your proposals to your creditors are accepted and that you are receiving
the benefits that were promised to you.
• Supplying all the information on how your debts are being reduced, and how the
repayment plan will be reflected on your credit record.
Also, don’t be afraid to ask your counselor questions. It is in your best interest to be as
educated as possible regarding your own debt management program. Give one of Consolidated’s
counselors a call – they are here to help you.
