| June 27, 2011

FLS Deploys Mediation Tool for Leading Housing Counseling Agency

Online video has become the most powerful tool for effective mortgage loan mediation.

Financial Literacy Solutions LLC (FLS), a firm that uses the power of the Internet and the accessibility of video to provide an effective communication channel for loan originators and servicers that educates consumers about mortgage options, announced today that the company has been chosen to provide a video solution for loan mediation to Consolidated Credit, the nation’s second largest non-profit credit counseling agency.

“As more states across the nation enact regulations that require mediation as part of the default process, we have seen demand for our services rise dramatically,” said Joe Cvelbar, director of Consolidated Credit’s housing division. “We have found that video enables our clients to learn about the mediation process in the way they want to learn, making it easier for them to understand the material and share it with spouses or partners who did not participate in the original counseling session.”

The mediation education center offers a web-based solution with 14 custom videos and a series of automated forms and materials that enable the borrower to learn about the mediation process.

“Most consumers don’t understand what mediation is. The videos deliver the message that the mediators are professional third parties that help the lender and borrower come to a solution,” said Garth Graham, President of FLS. The solution has been available for over a year and has generated solid results at a very low cost.

“In addition to the consumer educational benefits, the video solutions from FLS have contributed to a substantial improvement in our productivity,” said Cvelbar. “For borrowers who have reviewed our education center the average talk time has been reduced 20%. We are constantly seeking out ways to better leverage our call center resources and improve the experience for our clients. We also embrace technologies that enable us to provide measurable educational benefits to consumers. FLS’s video solution has been instrumental in helping us meet these objectives.”

FLS partners with financial institutions and community-based organizations to provide financial education to consumers as they face the challenges of today’s economy. Currently, 80% of adults in the United States agree they would benefit from more financial education. Online video is fast becoming the most powerful tool to achieve a better working knowledge of their financial lives. More Americans are learning via online video and it has shown to be a medium with which they are very comfortable.

About:
Consolidated Credit, founded in 1993, is one of the nation’s largest credit counseling organizations in the country and has helped over 5 million people with financial issues. Their mission is to assist families throughout the United States in ending financial crisis and solving money management problems through education and professional counseling.

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About Financial Literacy Solutions:
Financial Literacy Solutions provides Internet video learning solutions targeted to the financial services industry. The company’s flagship product is the “Interactive Video Solution” (IVS), which allows clients to quickly deploy any of the company’s 200+ financial education videos for up-to-the-minute educational video information for their borrowers, all through their existing websites. The videos are available in English and Spanish and are accessed over 300,000 times annually, providing over 10,000 hours of online video education to consumers each year. Completely branded and customized solutions can be deployed in days, allowing FLS clients to better educate their customers through the Internet. For more information, contact Garth Graham at 954-325-7816 or visit the company on the web at www.flsvideo.com.

"We are really proud to recommend Consolidated Credit" Kathleen Cannon, President & CEO of United Way of Broward County. Consolidated Credit Counseling Services, Inc. is pleased to announce our partnership with the United Way as a United Way Chairman’s Circle Organization.

"We are really proud to recommend Consolidated Credit" Kathleen Cannon, President & CEO of United Way of Broward County. Consolidated Credit Counseling Services, Inc. is pleased to announce our partnership with the United Way as a United Way Chairman’s Circle Organization.

All Consolidated Credit counselors are certified personal financial counselors (CFC) We've helped 5 million people get out of debt! Call us today and see what we can do for you.

Consolidated Credit is honored to receive the 2012 Excellence in Financial Literacy Education (EIFLE) Nonprofit Organization of the Year award. The EIFLE awards acknowledge innovation, dedication and the commitment of organizations that support financial literacy education worldwide. See what Consolidated Credit can do for you.

Consolidated Credit is honored to receive the 2012 Excellence in Financial Literacy Education (EIFLE) Nonprofit Organization of the Year award. The EIFLE awards acknowledge innovation, dedication and the commitment of organizations that support financial literacy education worldwide. See what Consolidated Credit can do for you.

The National Industry Standards for Homeownership Education and Counseling are a set of guidelines for quality homeownership and counseling services. Industry professionals who adopt these standards can be trusted to provide consistent, high quality advice.
Click here to learn more.

Consolidated Credit Consulting Services, Inc. has been verified as the owner or operator of the Web site located at www.consolidatedcredit.org. Official records confirm Consolidated Credit Consulting Services, Inc. as a valid business. Call us today and see what we can do for you.

Consolidated Credit is a Certified ISO 9001 company, as verified through Bureau Veritas Certification.

Time tested and customer trusted. Consolidated Credit Counseling Services has been a BBB Accredited Business since 1998 and has a current A+ rating. Call us today and see what we can do for you.

View the Consolidatedcredit.org review status

Time tested and customer trusted. Consolidated Credit Counseling Services has been a BBB Accredited Business since 1998 and has a current A+ rating. Call us today and see what we can do for you.

View the Consolidatedcredit.org review status

Consolidated Credit is proud to be an ANAB accredited member. Accreditation by a recognized and respected body such as ANAB ensures the impartiality and competence of our company. To see what we can do for you, give us a call.

U.S. Department of Housing and Urban Development - HUD's mission is to create strong, sustainable, inclusive communities and quality affordable homes for all. Consolidated Credit is proud to be a member of HUD and also part of the Hope Now Alliance.

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