Celebrating new recognition from the International Customer Management Institute
Consolidated Credit, a top national credit counseling agency and financial education provider has been recognized for its notable customer service by the International Customer Management Institute by being awarded runner-up for the Global Contact Center of the Year Gold Award in the small business category. Four Gold Award finalists were recognized for their superb customer service under separate categories of small and large organizations at the ACCE 2011 Conference & Expo held in New Orleans, LA on June 15, 2011. Consolidated Credit along with three other organizations received this honorable recognition based upon four key elements: strategy and leadership, advanced technology, operational effectiveness, and focus on properly managing people.
The top four honorees were selected from 50 worldwide organizations that competed for the awards. Consolidated Credit’s Director of Operations, Brenda Horner, attended the ACCE 2011 Conference & Expo to accept the Gold Award earlier this summer on behalf of Consolidated Credit. “I am extremely proud of our diligent customer service staff that has a sincere affection for treating our clients with the utmost respect while providing them with all the proper financial education and credit counseling they need to get out of credit card debt and regain their financial independence,” said Horner, who has been managing and training Consolidated Credit’s customer service department for more than 12 years.
Consolidated Credit has helped more than 5 million Americans get out of debt and regain their financial independence through debt management plans and credit counseling and has operated on the basis that the customer comes first before anything else. “The two founding principles in Consolidated Credit’s culture is building a trustworthy relationship by taking care of our customers’ needs as well as helping Americans better their quality of life through financial education and credit counseling.