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2022 Online Shopping Survey

The blessing and the curse of FinTech and e-commerce

Consolidated Credit polled 940 U.S. adults to ask how their online shopping habits have evolved as a result of the pandemic. The results show shoppers haven’t scaled back even with brick-and-mortar retail fully open everywhere. And unfortunately, the convenience that shopping online offers may be causing some credit challenges.

Online shopping, a blessing and a curse
Consolidated Credit's 2022 online shopping infographic

More online shopping survey results

How often do you shop online?

  • Never — 2%
  • Rarely – 11%
  • A few times a month – 37%
  • Once a week – 16%
  • A few times a week – 24%
  • Almost every day or every day – 10%

Did you start shopping online more as a result of the pandemic?

  • Yes – 64%
  • No – 36%

Have you cut back now that things are open again?

  • Yes – 48%
  • No – 52%

What do you typically buy online? (check all that apply)

  • Clothes – 53%
  • Gifts – 41%
  • Tech products – 40%
  • Personal care – 36%
  • Household supplies – 36%
  • Pet supplies – 28%
  • Office/work supplies – 28%
  • Groceries – 26%
  • Tools and parts – 26%
  • Experiences – 25%
  • Household goods – 26%
  • Meals – 18%

Does the convenience of online shopping make it harder to budget?

  • Yes – 46%
  • No – 54%

Which payment method do you use for online shopping?

  • Debit card – 29%
  • Credit card – 38%
  • Gift card – 6%
  • PayPal – 13%
  • Apple/Google/Samsung Pay – 3%
  • Other – 2%

[Credit Card Users] When using a card for online shopping, do you pay off the charges within one billing cycle?

  • Yes –78%
  • No – 22%

Have you ever used a Buy Now Pay Later (BNPL) service?

  • Yes – 46%
  • No – 54%

[BNPL Users] Have you ever missed a BNPL payment?

  • Yes – 23%
  • No – 77%

What device do you use to shop online?

  • Smartphone – 64%
  • Computer/laptop – 27%
  • Tablet – 10%

How important is free shipping when you shop online?

  • I only buy if shipping is free – 45%
  • I can pay, but only if it’s a good deal – 45%
  • I just buy what I need regardless – 10%

Use this infographic

<a href="https://www.consolidatedcredit.org/infographics/online-shopping-survey/" target="_blank"><img src="https://www.consolidatedcredit.org/wp-content/uploads/2022/08/OnlineShopping2022.jpg" alt="Consolidated Credit's 2022 online shopping infographic" class="img-fluid" /></a>