The blessing and the curse of FinTech and e-commerce
Consolidated Credit polled 940 U.S. adults to ask how their online shopping habits have evolved as a result of the pandemic. The results show shoppers haven’t scaled back even with brick-and-mortar retail fully open everywhere. And unfortunately, the convenience that shopping online offers may be causing some credit challenges.
More online shopping survey results
How often do you shop online?
- Never — 2%
- Rarely – 11%
- A few times a month – 37%
- Once a week – 16%
- A few times a week – 24%
- Almost every day or every day – 10%
Did you start shopping online more as a result of the pandemic?
- Yes – 64%
- No – 36%
Have you cut back now that things are open again?
- Yes – 48%
- No – 52%
What do you typically buy online? (check all that apply)
- Clothes – 53%
- Gifts – 41%
- Tech products – 40%
- Personal care – 36%
- Household supplies – 36%
- Pet supplies – 28%
- Office/work supplies – 28%
- Groceries – 26%
- Tools and parts – 26%
- Experiences – 25%
- Household goods – 26%
- Meals – 18%
Does the convenience of online shopping make it harder to budget?
- Yes – 46%
- No – 54%
Which payment method do you use for online shopping?
- Debit card – 29%
- Credit card – 38%
- Gift card – 6%
- PayPal – 13%
- Apple/Google/Samsung Pay – 3%
- Other – 2%
[Credit Card Users] When using a card for online shopping, do you pay off the charges within one billing cycle?
- Yes –78%
- No – 22%
Have you ever used a Buy Now Pay Later (BNPL) service?
- Yes – 46%
- No – 54%
[BNPL Users] Have you ever missed a BNPL payment?
- Yes – 23%
- No – 77%
What device do you use to shop online?
- Smartphone – 64%
- Computer/laptop – 27%
- Tablet – 10%
How important is free shipping when you shop online?
- I only buy if shipping is free – 45%
- I can pay, but only if it’s a good deal – 45%
- I just buy what I need regardless – 10%
