Prior to becoming a certified credit counselor at Consolidated Credit, Kimberly was a client service representative for seven years, but when the opportunity to help clients one-on-one arose, she grabbed it and has now been a counselor for three years.
“I’ve have been on both sides – helping people who are struggling to make their payments and working with them, as well as dealing with their creditors and resolving any problems along the way,” she said. “Being a credit counselor you help people understand their options and help them figure out the best path to getting their finances on track – it’s very gratifying.”
What inspired you to become a certified credit counselor?
My inspiration to want to become a counselor was the opportunity to help people. To help people who are struggling; people who are behind on payments and help them get caught up again and start fresh.
What’s the most memorable call you’ve received?
There was this woman who called me and her husband was the pastor of a church. She was having trouble with her credit card debts and became overwhelmed and couldn’t handle it anymore. She enrolled in the program and has now graduated and is free of her credit card debts.